Questions & Answers
ONLINE SUPPORT
AcuMatrix provides world class technical support for all of our acupuncture website customers.
Our online ticket system provides an outstanding resource for submitting and tracking client requests.
Questions & Answers
Welcome to the question and answer section of the website! Here you will find answers to some of our most common questions. However, as always, feel free to Contact Us toll-free at 800.462.8749.
Do I need a acupuncture website?
Is anyone really going to ask this question? Absolutely! In today’s world, an acupuncture website is no longer a novelty but a necessity - needed to grow and promote your business. At AcuMatrix, we teach you the fundamentals of the internet and make it easy to understand. A website lets your patients research your services effortlessly! It builds credibility for your practice, staff and Doctors. It allows efficient distribution of new patient forms, it automatically communicates and informs your patients, and much more!
How often do I have to update content?
We recommend updates from time to time to keep your site looking fresh. However, you can choose how often you or a member of your staff updates content.
How much time do I need to spend on my website?
Our websites are designed to save you time. AcuMatrix systems allow anyone in your office to check website emails and edit content, no technical experience necessary. And of course, our customer support coaches are eager to help you make the most of your website.
How do you compare to other web design companies?
AcuMatrix is the web company of choice for acupuncturists and multidisciplinary practices. Many clients of ours have worked with other companies, local designers, and have tried designing their own websites in the past. They have found that it required much more time and money and did not compare to features that AcuMatrix offers. With your AcuMatrix website, there is no compromise. Our dynamic content, design, animated exercises, exclusive acupuncture web tools, value pricing, and premier customer support put AcuMatrix is a tier above other acupuncture website providers.
Can we eliminate content displayed on our website?
You can walk through your entire website and cherry pick from information the website that we provide you or add information of your own. You are able to remove or hide any information from iControl, the control panel of your site. Other information such as privacy policy, terms of use, and website footer cannot be removed.
Do I send you my information or can I edit it myself?
You can always call our customer support department and we can help you to edit the information on your website. You can also watch our extensive webinar videos that show you everything you need to know to make necessary edits to your website on your own.
Can I have an email address with my website name?
AcuMatrix will setup and manage up to five email accounts that include your web domain. All emails have spam filtering to help abate email junk mail.
How often can I contact the support staff?
You can contact us as often as you like! Support is unlimited! Our customer support coaches are available 7:30am to 4:00pm PST
Can I add my own pictures to the website?
Yes, but much more than simply adding an image, our proprietary iControl system allows uploading of pictures, videos, Microsoft Word Documents, Flash animations, Adobe PDF documents and other file types into any of your custom content pages. Also, web links can be added to any of your custom content pages using iControl. For those advanced users seeking even more control, source code view as also available by clicking on the toggle source view button.
Can I use my current domain name?
Yes, we can set up your new AcuMatrix site using the domain name you currently have. We will build the new website; show you how to transfer over any content, and then when you give us the final go ahead, your new site will go live without any downtime! If you do not have a domain name we will assist in selecting a suitable domain name, register, and manage it for you. With AcuMatrix you will always maintain ownership of your domain name.
Do you offer a referral program?
We offer an incredible referral program to all of our clients. We want to thank you for spreading the word and telling your friends and colleagues about your new website! You can either submit referrals for our website to us, or you can notify your internet consultant. For each new client referred, you will earn a FREE month of service!
Can patients requests appointments online?
We make it extremely easy for prospective patients to contact you. Every page on your website has a "request an appointment" button which will send an email to the practice. There is also the option to have appointment requests faxed instantly to your front desk.
We offer specialized services, how custom can my site be?
Our internet consultants will give you a full demonstration on how to promote specific areas of your practice that you want to highlight. You have the ability to add an unlimited number of pages and content at any time and make your website customized and unique to your office. The AcuMatrix platform is flexible, we have worked with many multidiscplinary practices who want great AcuMatrix content and technology but dont want to showcase acupuncture as their only service. Call our internet consultants for more details!
How will people find me?
Online - Our websites are search engine optimized to rank well in search engines for keywords including your name, practice name, and general acupuncturist searches in your city. Offline - We recommend advertising your website as you do your business - everywhere! Our internet consultants are very knowledgeable in acupuncture marketing - call us for more detailed information.
How long is the process for getting the website set up?
On average, your website will be up and running in an average of one week or less.
How do I get started?
Getting started is easy! Simply select your favorite skin design and domain name. Next, our support team will send you a short checklist of items so we can customize the design with your practice name, logo, and slogan. Your website will also include your new patient intake forms, an interactive map to your office, and a database of your patient emails.
How much is your acupuncture website service?
$49.95/month, No Contracts. We believe our acupuncture website offering to be the most advanced and affordable in the industry. These introductory prices will NOT last long! Contact Us today to get started.
To Get Started, Call800.462.8749
LIVE CHAT Click to chat with one of our website consultants.
"The AcuMatrix website is very easy to work with. If I can do it, anyone can. And when I got stuck, the client service team was right there to help me."
Gloria Martin
Honolulu, HI